Thank you for visiting the Crullé web site. Crullé is providing
original, high-quality sunglasses and eyeglasses across Europe. This page
contains all guidelines, conditions and terms to which you, the consumer, buyer
and user of the Crullé web shop, agree to when using our website and when
making a purchase here. Upon confirming a purchase on Crullé you will see a
tick box signifying that you have read and understood these terms and conditions
and that you consequently agree to them. We reserve the right to refer to
further information included on these pages and assume that the customer has
read and understood them.
1. Identification of the holder and general
information
Crullé is the commercial name of the company Adrial d.o.o.
These Terms and Conditions govern the access to and use of the web site
www.Crullé.com (hereinafter, the Web Site)
with Slovenian Tax I.D. SI36314765; registration number 6331297000 and corporate
address in Ljubljanska cesta 45, 1241 Kamnik, Slovenia, as well as the products
and services offered by Crullé on its Web Site. Through
www.crulle.com, Crullé offers the Users
sunglasses of the brand Crullé. The Crullé trademark, all content on the
website, all promotional material published by the Crullé brand are
intellectual property of the main operator of the Adrial d.o.o. network and
protected by copyright laws.
2. User data and conduct on the Web Site
In
order to acquire the products offered on the Web Site, the User will need to
register by filling in the registration form available on the Web Site. The User
shall be responsible for keeping the confidentiality of the data and information
provided and for limiting the access to his or her computer and access keys in
order to prevent any non-authorized uses.
If the User has reasons to
believe that his or her data have been made available to a third party, or that
they have been or may be used without his or her authorization, the User must
inform Crullé immediately (
info@crulle.com).
The
User shall verify that his or her data are correct and inform Crullé in case of
a variation and/or amendment in the information provided during the purchasing
process.
3. Purchase Agreement
The purpose of the offering of products
and services through Crullé Web Site is the purchase of sunglasses and
eyeglasses of the brand Crullé by the Users.
The purchase contract is
deemed concluded when the Buyer confirms his order within the order form which
is available online. By placing an order with Crullé, the Buyer acknowledges
that he has read these terms and conditions and complies with them. By
completing a purchase and by ticking the box on your order that you have read
and understand our terms and conditions, you are verifying that you are of legal
age to enter into a binding.
You hereby confirm that the information you
are providing is valid and exactly as prescribed by your eye-care professional.
You, the customer, give your consent to our contacting your eye-care
professional to verify your prescription information, if necessary. You
understand that it is your responsibility to undergo regular eye examinations
and maintain an up-to-date prescription. Crullé is not responsible for any
consequences as a result of deviation from your prescription.
Every
invoice will be dated on the day the order is shipped and never on the day the
order was made. The date on the invoice cannot be altered by Crullé. Invoices
will not be amended after an order has been placed.
Crullé provides
customers with one invoice for every order. If the buyer requires more than one,
please contact our customer service team to request a duplicate.
4. Payment,
Prices and Discount codes
Upon completion of the form, the User shall pay
the order using the means of payment specified on the Web Site.
You can
choose from the following payments methods to complete your order:
Credit
Card: Visa, Visa Electron or Mastercard
PayPal, Apple Pay, Google Pay
4.1 Secure payment
All payments will be executed in a safe and secure
manner. Your personal information will only be used to establish the payment and
will not be passed on to third parties.
Online payment Credit Card and
Paypal
If you choose to pay online by credit or debit card, you will be
redirected to our partner's secure web page, where you can enter your details to
execute the payment. All information you enter here is safely encrypted. Please
be aware that this secure payment link is only active for a limited time. If the
time has expired, you will need to access your order through your personal
account on our website and attempt payment again.
If you select PayPal as
your method of payment, you will be directed to PayPal's own secure payment
page. In case Crullé needs to refund you, this will be done automatically.
Once the payment has been made, the User will receive an email confirming the
order. This email will include a summary of the articles acquired, the type of
delivery requested and the address for delivery. If there is any problem at the
time of payment which prevents same, the User will receive an automatic message
indicating the existence of a payment error. Your order will not be processed
until full completion of the payment.
Prices on Crullé
All prices
for products and delivery displayed in the online shop are inclusive of VAT. Any
promotions and discounts are valid for as long as they are mentioned on the
Crullé website.
Crullé reserves the right to modify prices, depending on
the changing market, competition, demands of the producer, etc. We strive to
maintain the lowest prices.
The prices of the services are stated in
Euros (€) and include taxes and handling and delivery expenses, the amount of
which shall be specified at the time of final confirmation of each order.
Discount codes
Crullé may offer discount codes to its Users from
time to time. Said discounts may only be applied as per the instructions
specified by Crullé for each code and, in any event, only one code may be used
per order.
The use of the discounts codes are not available with some
promotional campaigns and collections. Problems with Payment
First, check
with your bank or PayPal account to see if the transaction has gone through and
to address any technical issues with your payment.
If your payment was
successful but does not appear as paid in our system, please contact us at
info@crulle.com, and we will
validate your payment with our accounting department.
If you have issues
with the payment page, try accessing your Crullé account from a different
browser or device.
Delivery Costs and Notes
Delivery cost EU: 8,90
EUR.
Notes:
- The price of postage is including VAT.
- The price is final, no matter what the payment method, and includes
packing and shipping.
- Shipping costs are NOT dependent on overall
size and weight of the order.
Shipment after payment
Crullé will only ship parcels after payment has been received. Payment is taken
at the time of order, not at the time of dispatch. Payment for out-of-stock
items must be taken immediately to confirm your reservation of these items.
Adding products
Please note that, considering the large volume of
orders processed by our warehouse, we cannot guarantee the possibility to merge
or change finalised orders. If you wish to merge more than one order, or add to
or amend a completed order, please contact our customer service immediately, and
we will assess the possibility on a case-by-case basis. Your order is considered
complete at the moment of payment. If you wish to add something, you will need
to make a new order, and additional, standard delivery charges will
apply.
Delivery Times
Estimated delivery time: 1–8 business days from
shipment date.
Note:
- If your order was placed before noon it
will be shipped the same day.
- If your order was placed after 12
o’clock it will be shipped on the following business day.
- Orders
are not dispatched on weekends.
- Estimated delivery times are
calculated from the day the parcel is shipped, not necessarily the day the order
is made.
Tracking your parcel
Because Crullé processes
a large number of orders every day, the customer is responsible for tracking his
own shipment. You will receive a track and trace number allowing you to follow
the shipment online. In case you have not received this code in the e-mail
confirming that your order has been dispatched, you must contact our customer
service. They will provide you with a tracking code upon request. By confirming
and completing payment for the order, the customer agrees that the entire order
will be shipped only after all products are in stock.
5. Information
about the products and services provided by Crullé
The data included on
the Web Site in each description of the products and services, with their
photographs, graphic or iconographic depictions or videos have mere information
purposes. Therefore, Crullé waives any liability resulting from errors in said
information, but undertakes to make its best efforts to correct the said errors
or omissions as soon as possible after being informed thereof.
6. Refunds and
right of withdrawal
6.1 Refunds due to manufacturing defects.
The
User may return any products with manufacturing defects to Crullé free of
charge. Considering the nature of the products purchased, the User shall have
one month to notify Crullé from the moment product non-conformity is detected.
Any loss or damage shall be borne by the User if they fail to notify within the
aforementioned period.
Returning the products with manufacturing defects
shall not lead to any additional costs for the User. In order to formalise the
return, the User must contact Crullé within the given period of one month
writing us in our contact page, citing the product(s) being returned and
attaching a photograph and a detailed list of the defects observed.
Once
Crullé has received the email from the User, we shall inform you within 3 to 5
business days of whether or not the product is to be returned. In the event of
an approved return, Crullé shall inform the User of how the faulty product is
to be collected or sent to the offices/warehouses.
Users may send the
faulty product to:
Adrial d.o.o.
Ljubljanska cesta 45
1241
Kamnik
Slovenia
Each product returned must be unused and
have all of its tags, labels, packaging, and where applicable, the original
documentation and accessories that came with the product. Crullé reserves the
right to refuse the return if the User fails to comply with these
requirements.
Once the product has been received and the defects
confirmed, Crullé shall give the User the option to replace the product for
another that is identical, except where this option is objectively impossible or
disproportionate for Crullé.
In the event of a shortage in stock
preventing replacement with an identical product, the User may choose to
terminate the contract (i.e. receive reimbursement of the payment made), or
voluntarily choose and request another model to be delivered.
If the User
decides to terminate the contract, Crullé shall fully reimburse the payment
made for the faulty product (including delivery costs).
Crullé informs
Users that the period for reimbursing the payment made shall depend on the
method of payment used by the User to purchase the product:
- If
the User paid by credit/debit card, Crullé shall refund the amount paid within
14 calendar days from when the User decides to terminate the contract.
- If the User paid by PayPal, Crullé shall refund the amount paid
within 14 calendar days from when the User decides to terminate the contract.
6.2 Withdrawal.
Under EU law, everyone has the right to
withdraw from a contract within 14 days of receipt of the goods. In the event of
withdrawal from the contract.
They may choose to return any of the
products forming part of the order, all of which may be done without any
penalisation or the need to give reasons.
However, the User must bear the
direct cost of returning the order to Crullé, either in its entirety or in
part.
The return form can be accessed
HERE.
The User may send the product to the following
Crullé warehouses:
Adrial d.o.o.
Ljubljanska cesta 45
1241
Kamnik
Slovenia
Crullé can't be held liable for the
delivery company that the User uses to return the order. Consequently, Crullé
advises the User to request proof of delivery from the delivery company once the
product has been delivered to Crullé warehouse (Adrial d.o.o.). In this way,
the User has proof that the product has been successfully delivered to
Crullé.
Moreover, Crullé shall not be held liable if the User returns
the order to any address other than those indicated above.
The cost
involved in returning the order shall be directly borne by the User.
The
product must be unused and have all of its tags, labels, packaging and, where
applicable, the original documentation and accessories that came with the
product. The User accepts that the product may depreciate in value or that
Crullé may refuse the refund if the User fails to act as instructed or if the
product is in any way damaged.
Once Crullé verifies that the order is in
good condition, Crullé shall then refund the full amount paid by the User.
If the User decides to return the order in its entirety in fourteen (14)
calendar days, Crullé shall refund the full amount paid by the User within 14
calendar days from when the User decides to terminate the contract.
If the
User only wishes to return one or some of the products in the order, Crullé
will not be able to refund the delivery costs paid for the whole order.
Crullé does not allow Users to exchange a product purchased for another offered
on the website.
IMPORTANT NOTICE
Corrective glasses are
considered to be a product that has been manufactured according to the exact
instructions of the consumer (Article 43.č ZVPot) and has been adapted to his
personal needs. Due to its nature, the goods are not suitable for return and the
consumer does not have the right to resign from the purchase.
7. Use of
the Web Site
Customers are free to use our website either as guests or as
registered users. The customer is required to use our site responsibly and
correctly, abiding by our terms and conditions. In case of misuse, Crullé has
the right temporarily or permanently ban the user from using our website and
services.
Regulations
Crullé allows users to use our website only
for lawful purposes: Local, national, and international law must not be broken,
sexually explicit content or content that is hateful, offensive, violent,
discriminating, harassing, etc. is prohibited, harm, fraud, unauthorised
advertising in any form are prohibited, use under a false identity is not
allowed.
In order to prevent misuse only one promotional code can be
activated at any given time. Codes cannot be stacked. Promotional codes don't
apply to already discounted items. To check which code you have currently
activated or to replace an active code by another promotional code, simply
proceed to the „Promotional Code“ field in your shopping basket.
Criminal offences and technical misuse
Users are strictly prohibited
from introducing viruses or any other technologically harmful software to our
website and from making any form of digital attack on our site or our servers.
These forms of misuse are considered criminal offences and will be reported to
the authorities. In the case of such an offence, Crullé will fully cooperate
with the authorities and will provide them with all information required for
full prosecution under the law.
Crullé will not be held accountable in
the event that our website suffers damage from malicious software or digital
attacks.
Crullé, at its discretion, reserves the right to refuse access
to the Web Site, or to cancel orders to those Users that make an unlawful use of
the contents and/or break any of the conditions that are setting out in this
document.
The Crullé trademark, all content on the website, all
promotional material published by the Crullé brand are intellectual property of
the main operator of the Crullé network and protected by copyright laws.
8.
Crullé - Amendments
The information appearing on this Web Site is that
applicable on the date of the latest update thereof. Crullé reserves the right
to update, amend or eliminate the information from this Web Site and to amend
unilaterally the present Terms and Conditions, its privacy policy and any other
information. Any amendments in said terms and conditions shall enter into force
at the time of publication thereof on this Web Site.
9. Applicable law and
jurisdiction
The present General Terms and Conditions are subject to
Slovenian law, Zakon o varstvu potrošnikov (ZVPot), Zakon o varstvu osebnih
podatkov (ZVOP-1) and Zakon o elektronskih komunikacijah (ZEKom-1)).
