Thank you for visiting the Crullé web site. Crullé is providing original, high-quality sunglasses and eyeglasses across Europe. This page contains all guidelines, conditions and terms to which you, the consumer, buyer and user of the Crullé web shop, agree to when using our website and when making a purchase here. Upon confirming a purchase on Crullé you will see a tick box signifying that you have read and understood these terms and conditions and that you consequently agree to them. We reserve the right to refer to further information included on these pages and assume that the customer has read and understood them.
Each product returned must be unused and
have all of its tags, labels, packaging, and where applicable, the original
documentation and accessories that came with the product. Crullé reserves the
right to refuse the return if the User fails to comply with these
Once the product has been received and the defects confirmed, Crullé shall give the User the option to replace the product for another that is identical, except where this option is objectively impossible or disproportionate for Crullé.
In the event of a shortage in stock preventing replacement with an identical product, the User may choose to terminate the contract (i.e. receive reimbursement of the payment made), or voluntarily choose and request another model to be delivered.
If the User decides to terminate the contract, Crullé shall fully reimburse the payment made for the faulty product (including delivery costs).
Crullé informs Users that the period for reimbursing the payment made shall depend on the method of payment used by the User to purchase the product:
Crullé can't be held liable for the
delivery company that the User uses to return the order. Consequently, Crullé
advises the User to request proof of delivery from the delivery company once the
product has been delivered to Crullé warehouse (Adrial d.o.o.). In this way,
the User has proof that the product has been successfully delivered to
Moreover, Crullé shall not be held liable if the User returns the order to any address other than those indicated above.
The cost involved in returning the order shall be directly borne by the User.
The product must be unused and have all of its tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that Crullé may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.
Once Crullé verifies that the order is in good condition, Crullé shall then refund the full amount paid by the User.
If the User decides to return the order in its entirety in fourteen (14) calendar days, Crullé shall refund the full amount paid by the User within 14 calendar days from when the User decides to terminate the contract.
If the User only wishes to return one or some of the products in the order, Crullé will not be able to refund the delivery costs paid for the whole order.
Crullé does not allow Users to exchange a product purchased for another offered on the website.