Terms and Conditions

1. Identification of the holder and general information

Crullé is the commercial name of the company Adrial d.o.o. These Terms and Conditions govern the access to and use of the web site www.Crullé.com (hereinafter, the Web Site) with Slovenian Tax I.D. SI36314765; registration number 6331297000 and corporate address in Poslovna cona Žeje pri Komendi, Pod kostanji 6, 1218 Komenda, Slovenia, as well as the products and services offered by Crullé on its Web Site. Through www.crulle.com, Crullé offers the Users sunglasses and eyeglasses of the brand Crullé. The Crullé trademark, all content on the website, all promotional material published by the Crullé brand are intellectual property of the main operator of the Adrial d.o.o. network and protected by copyright laws.

2. User data and conduct on the Web Site

In order to acquire the products offered on the Web Site, the User will need to register by filling in the registration form available on the Web Site. The User shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses. If the User has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the User must inform Crullé immediately (info@crulle.com). The User shall verify that his or her data are correct and inform Crullé in case of a variation and/or amendment in the information provided during the purchasing process.

3. Purchase Agreement

The purpose of the offering of products and services through Crullé Web Site is the purchase of sunglasses and eyeglasses of the brand Crullé by the Users. The purchase contract is deemed concluded when the Buyer confirms his order within the order form which is available online. By placing an order with Crullé, the Buyer acknowledges that he has read these terms and conditions and complies with them. By completing a purchase and by ticking the box on your order that you have read and understand our terms and conditions, you are verifying that you are of legal age to enter into a binding. You hereby confirm that the information you are providing is valid and exactly as prescribed by your eye-care professional. You, the customer, give us the consent to contact your eye-care professional to verify your prescription information, if necessary. You understand that it is your responsibility to undergo regular eye examinations and maintain an up-to-date prescription. Crullé is not responsible for any consequences as a result of deviation from your prescription. Every invoice will be dated on the day the order is shipped and never on the day the order was made. The date on the invoice cannot be altered by Crullé. Invoices will not be amended after an order has been placed. Crullé provides customers with one invoice for every order. If the buyer requires more than one, please contact our customer service team to request a duplicate.

4. Payment, Prices and Discount codes

Upon completion of the form, the User shall pay the order using the means of payment specified on the Web Site. You can choose from the following payments methods to complete your order: Credit Cards: Visa, Visa Electron, Mastercard or PayPal.

4.1 Secure payment

All payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.

4.2 Online payment: Credit Card and Paypal

If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page. In case Crullé needs to refund you, this will be done automatically. Once the payment has been made, the User will receive an email confirming the order. This email will include a summary of the articles acquired, the type of delivery requested and the address for delivery. If there is any problem at the time of payment which prevents same, the User will receive an automatic message indicating the existence of a payment error. Your order will not be processed until full completion of the payment.

4.3 Prices on Crullé

All prices for products and delivery displayed in the online shop are inclusive of VAT. Any promotions and discounts are valid for as long as they are mentioned on the Crullé website. Crullé reserves the right to modify prices, depending on the changing market, competition, demands of the producer, etc. We strive to maintain the lowest prices. The prices of the services are stated in Euros (€) and include taxes and handling and delivery expenses, the amount of which shall be specified at the time of final confirmation of each order

4.4 Discount codes

Crullé may offer discount codes to its Users from time to time. Said discounts may only be applied as per the instructions specified by Crullé for each code and, in any event, only one code may be used per order. The use of the discounts codes are not available with some promotional campaigns and collections. Problems with Payment: first, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment. If your payment was successful but does not appear as paid in our system, please contact us at info@crulle.com, and we will validate your payment with our accounting department. If you have issues with the payment page, try accessing your Crullé account from a different browser or device.

4.5 Delivery Costs and Notes

  • The price of postage is including VAT.
  • The price is final, no matter what the payment method, and includes packing and shipping.
  • Shipping costs are NOT dependent on overall size and weight of the order.

4.6 Shipment after payment

Crullé will only ship parcels after payment has been received. Payment is taken at the time of order, not at the time of dispatch. Payment for out-of-stock items must be taken immediately to confirm your reservation of these items.

4.7 Adding products

Please note that, considering the large volume of orders processed by our warehouse, we cannot guarantee the possibility to merge or change finalised orders. If you wish to merge more than one order, or add to or amend a completed order, please contact our customer service immediately, and we will assess the possibility on a case-by-case basis. Your order is considered complete at the moment of payment. If you wish to add something, you will need to make a new order, and additional, standard delivery charges will apply.

5. Information about the products and services provided by Crullé

The data included on the Web Site in each description of the products and services, with their photographs, graphic or iconographic depictions or videos have mere information purposes. Therefore, Crullé waives any liability resulting from errors in said information, but undertakes to make its best efforts to correct said errors or omissions as soon as possible after being informed thereof.

6. Use of the Web Site

Customers are free to use our website either as guests or as registered users. The customer is required to use our site responsibly and correctly, abiding by our terms and conditions. In case of misuse, Crullé has the right temporarily or permanently ban the user from using our website and services.

6.1 Regulations

Crullé allows users to use our website only for lawful purposes: Local, national, and international law must not be broken, sexually explicit content or content that is hateful, offensive, violent, discriminating, harassing, etc. is prohibited, harm, fraud, unauthorised advertising in any form are prohibited, use under a false identity is not allowed. In order to prevent misuse only one promotional code can be activated at any given time. Codes cannot be stacked. Promotional codes don't apply to already discounted items. To check which code you have currently activated or to replace an active code by another promotional code, simply proceed to the „Promotional Code“ field in your shopping basket.

6.2 Criminal offences and technical misuse

Users are strictly prohibited from introducing viruses or any other technologically harmful software to our website and from making any form of digital attack on our site or our servers. These forms of misuse are considered criminal offences and will be reported to the authorities. In the case of such an offence, Crullé will fully cooperate with the authorities and will provide them with all information required for full prosecution under the law. Crullé will not be held accountable in the event that our website suffers damage from malicious software or digital attacks. Crullé, at its discretion, reserves the right to refuse access to the Web Site, or to cancel orders to those Users that make an unlawful use of the contents and/or break any of the conditions that are setting out in this document. The Crullé trademark, all content on the website, all promotional material published by the Crullé brand are intellectual property of the main operator of the Crullé network and protected by copyright laws.

7. Crullé – Amendments

The information appearing on this Web Site is that applicable on the date of the latest update thereof. Crullé reserves the right to update, amend or eliminate the information from this Web Site and to amend unilaterally the present Terms and Conditions, its privacy policy and any other information. Any amendments in said terms and conditions shall enter into force at the time of publication thereof on this Web Site.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.

8. Copyright and trademarks

All graphics, logos, and service names used on the Site are the trademarks of Adrial d.o.o.. Adrial d.o.o. trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits Adrial d.o.o.. All other brands and names (including third-party product names) are the property of their respective owners.

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Adrial d.o.o. and its affiliates, or their content and technology providers. All rights reserved.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with The Site or using this Web site as a shopping resource. Any other use of materials on this Web site–including reproduction for purposes other than those noted above, modification, distribution, or republication–without the prior written permission of Adrial d.o.o. is strictly prohibited.

9. Termination

These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

10. Applicable law and jurisdiction

The present General Terms and Conditions are subject to Slovenian law, Zakon o varstvu potrošnikov (ZVPot), Zakon o varstvu osebnih podatkov (ZVOP-1) and Zakon o elektronskih komunikacijah (ZEKom-1)).

11. Disclaimer of warranty

The content (as defined below) contained in this site is provided by Adrial d.o.o.as a service to its customers. This site does not contain information about all eye diseases, nor does this site contain all medical information that may be relevant to your eyecare needs. The information provided in this site is only general health information, and is intended only to facilitate communication between you and your professional eyecare provider. This site does not provide medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care. All specific medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your professional eyecare provider. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Except as expressly and unambiguously stated otherwise, Adrial d.o.o. does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information or service on this site. The information, services, and products contained in this site are provided „as is“ without warranty of any kind, express or implied.

Adrial d.o.o. and staff expressly disclaim and exclude all warranties with respect to all information, services, and products contained in this site, expressed or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, and non-infringement.

There are no warranties made as to the completeness, accuracy, currency, or reliability of information published by Adrial d.o.o.. Adrial d.o.o. does not warrant that information, services, and products contained in this site will satisfy your requirements or is without defect or error.

12. Limitation on liability

You acknowledge and agree by your use of this site to assume full responsibility for all risk associated with your use of this site, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (I) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the site; or (v) any other matter relating to the service. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the site.

You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable lawyers` fees, made by any third party due to or arising out of content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the terms of use, or your violation of any rights of another.

Thank you for visiting Crulle.com

COPYRIGHT NOTICE. Copyright © 2019 Adrial d.o.o. , All rights reserved. Any rights not expressly granted herein are hereby reserved.